Intercom vs Zendesk: Comparing features, integrations, and pricing

It guarantees continuous omnichannel support that meets customer expectations. You can even improve efficiency and transparency by setting up task sequences, defining sales triggers, and strategizing with advanced forecasting and reporting tools. Starting at $19 per user per month, it’s also on the cheaper end of the spectrum compared to high-end CRMs like ActiveCampaign and HubSpot. Migrating your Zendesk help content to Intercom Articles is a simple and fast process that does not require any custom development. You can use the Intercom Articles feature to automatically import all of your published articles from Zendesk and organize them into collections that match your existing knowledge base structure. Just browse to Articles within your Intercom dashboard, and click “Migrate from Zendesk”.

While this resource center can reduce the dependency on agent assistance, it lacks the interactive element found in Intercom’s onboarding process. When comparing the cost of Intercom to Zendesk, it’s important to consider the pricing structures and potential variations based on your specific customer support and engagement needs. In contrast, Intercom follows a pricing structure that can be straightforward for businesses looking for specific functionalities. However, it’s important to note that Intercom’s pricing can vary depending on factors such as the number of users, conversations, and additional features you require. In some cases, Zendesk may be considered a more cost-effective option compared to Intercom, particularly for businesses with smaller budgets or those looking for more predictable pricing. Intercom’s messaging system enables real-time interactions through various channels, including chat, email, and in-app messages.

Zendesk vs Intercom vs ProProfs: Pricing

There’s a 14-day free trial that starts directly with the plan and number of people that you need. You will have a chance to confirm your subscription before starting. After your free trial ends, Intercom’s products start at $49/mo, but if you cancel in the first 14 days you won’t be charged.

Not only does Zendesk offer a free trial, it’s actually sort of a freemium tool, which means you can choose one their tools (live chat, knowledge base, call center software) and use it for free forever. As any free tool, the functionalities there are quite limited, but nevertheless. If you’re a really small business or a startup, you can benefit big time from such free tools. Both solutions provide a campaign tool, live chat, and a knowledge base.

Knowledge Base Features

ProProfs takes knowledge management to a whole different level by allowing you to create an online knowledge base, user manuals, documentation, and more. Zendesk’s help center is feature-rich and helps you organize and store knowledge in a central location. You can enjoy the complete freedom to organize content to make it easier for customers to find the right solutions to their problems. Intercom can be a good choice for medium to large businesses that wish to go for aesthetics/user experience over pricing as the tool is quite heavily priced. Formerly known as Insights, Zendesk now uses Explore to provide analytics to help businesses tailor their services to increase customer satisfaction.

In this case, we’ll see what their similarities and differences are. Get 1 year free on the Support or Engage plans on Intercom and up to $3,108 savings with Secret. Get 6 months free of both Zendesk Suite and Sales CRM (any edition) + 15% off for 12 months on Zendesk and up to $50,000 savings with Secret. The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform — we’ll help you find the best one for you. To help explore these gaps, we decided to check out the reviews of both Zendesk and Intercom and get a sense of where the complaints pointed.

Services

Gain valuable insights with Intercom’s analytics and reporting capabilities. Track key metrics, measure campaign success, and optimize customer engagement strategies. The top products based on usability and customer satisfaction, as rated by user reviews. Just like Intercom, Zendesk’s customer service is quite disappointing. The only relief is that they do reach out to customers, but it gets too late.

Provide self-service alternatives so customers can resolve their own issues. This serves the dual benefit of adding convenience to the customer experience and lightening agents’ workloads. Intercom, of course, allows its customer support team to collaborate and communicate too, but overall, Zendesk wins this group.

Successfully Migrating from Zendesk to Intercom: A Guide from VPS

Some customers were also disappointed by the lack of advanced reporting tools, the unresponsiveness of customer support and high cost for small businesses. All in all, Zendesk is a scalable and feature-rich solution for businesses looking for an efficient ticketing and support tool. When comparing Zendesk and Intercom, Zendesk stands out with its robust and versatile customer support solutions. It offers a comprehensive platform for managing customer inquiries and support tickets across multiple channels, providing businesses with a powerful toolset for customer service management. Zendesk’s extensive feature set and customizable workflows are particularly appealing to organizations looking to streamline and scale their customer support operations efficiently.

Either by looking at case studies, or even just the general sales, marketing pages. Pick out the must-have features for your organization and filter out of the software that provides you with those services within your budget. At $29/agent/month, you get premium chat features, unlimited chat buttons, and social networks.

Knowledge Base Solutions

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